At Myth & Clay, each piece is handmade and listed individually. Natural variations in glaze, surface texture, color tone, firing marks, and hand-painted details are part of the character of handmade ceramics and are not considered defects.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must be unused, undamaged, and in its original condition. It should be returned in its original packaging if available, or otherwise safely packed to prevent damage in transit.
To request a return, please contact us at hello@mythandclay.com with your order number and a brief reason for the return.
Once your return request is approved, we will provide the return address and return instructions by email.
For returns not related to damage, defect, or fulfillment error, return shipping is the customer’s responsibility.
Items sent back without contacting us first may not be accepted.
We do not charge a restocking fee.
Exchanges
Because each Myth & Clay piece is individually made and listed as one exact piece, we do not offer exchanges for non-defective items.
If you would like a different piece, please place a new order after your return is approved.
Shipping Fees
Original shipping fees, if any, are non-refundable unless the return is due to damage, defect, fulfillment error, or as otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, please contact us at hello@mythandclay.com within 7 days of delivery.
Please include your order number and clear photos of the item, the packaging, the shipping label, and the issue.
Once verified, we will help resolve the issue through a refund, partial refund, or replacement when available, depending on the situation.
Because many pieces are one-of-a-kind, an identical replacement may not always be available.
For damaged, defective, or incorrect items caused by shipping or fulfillment error, we usually will not ask you to return the original item unless we need it to review or resolve the issue.
Lost Orders
If your order appears to be lost in transit or tracking has not updated for an unusual period of time, please contact us at hello@mythandclay.com with your order number.
We will review the shipment status and help determine the next step. Resolution may depend on the carrier’s investigation, delivery status, and the circumstances of the shipment.
Refunds
Once we receive and inspect an approved return, we will notify you of the outcome.
If approved, refunds are typically processed within 2 business days after inspection. Your bank or payment provider may take additional time to post the refund.
Refunds will be issued to the original payment method.
Contact
For any return or order issue, please contact us at hello@mythandclay.com.